Passion Power

Many small business owners I’ve come across in my 25 years of experience are scared safe and stuck. They are tired of reaching into their pockets and getting no results. They’ve always done things a certain way and they aren’t going to risk spending money trying anything new for fear they might have to come grovelling back to where they started. I worked inside a company once and you could cut the tension with a knife. Customer’s felt it the minute they walked in the store. It was a toxic environment and frighteningly quiet. The employees were competing against each other and they disrespected the owner. They had their cushy little jobs and felt they were indispensable after 8 and 10 years of employment. I don’t have to tell you what happened next. No sales-no business. The company ran out of money. They went on knowledge and low prices. My lesson here was – that’s not enough. Here are a few do’s and don’ts for running a successful sales organization. DO’s Follow ...

Working in a very busy convenience store in cottage country over the summer I gained a much different perspective on human nature. People shouldn’t have to go to work and get beaten up by public unkindness. The experience helped me understand why people working in retail don’t always greet you with a cheerful smile on their face. Here are some dos and don’ts that I’ll be using moving forward. 1. Don’t roll your eyes like I’m taking too long. You’re the one buying lottery when there’s a big line up behind you. 2. Don’t complain to me about the prices. It’s not my company. 3. If you count out exact change because you think it’s faster and easier, you’re totally wrong. It’s just annoying. 4. Please don’t throw your money at me and expect me to remember what you bought. If you think you’re too good or important to stand in line like the rest of the customers remember that there’s no limo waiting for you. 5. Don’t think your griping is unique. I can pretty much guarantee we’ve ...